Investment and Vacation Real Estate - Orlando, Florida

While Orlando's customer-satisfaction ratings are up, its ranking among the 19 airports with at least 30 million passengers a year is lower than the last time J.D. Power and Associates conducted an airport survey.

Orlando International Airport is the fourth-best major airport in North America in terms of customer satisfaction, according to J.D. Power and Associates.

While Orlando's customer-satisfaction ratings are up, its ranking among the 19 airports with at least 30 million passengers a year is lower than the last time the market-research firm conducted an airport survey.

Orlando slipped from a tie for second place in 2008 because several other airports improved even more.

Stuart Greif, vice president and general manager for J.D. Power's Global Travel and Hospitality Group, said Orlando International customers expressed increased satisfaction with the airport's accessibility, appearance, baggage claim and food-and-retail services — but less satisfaction with security and baggage check-in operations.

OIA, the 12^th-busiest U.S. airport, could see improved ratings next time: Later this year, it will finish installing in-line baggage-screening systems, making check-in a lot easier for travelers.

The top major airport in North America? Detroit Metropolitan Wayne County, which saw dramatic improvement after opening a new terminal. It moved up from 12th in the survey released in 2008. Conversely, the top-rated airport in 2008, Philadelphia, fell to 16th this time.

The survey rated the top six airports very closely — within 8 points of each other in J.D. Power's satisfaction scoring system. Detroit scored 705 points; Denver and Minneapolis-St. Paul each got 701; Orlando 700; Phoenix 699, and Charlotte, 697 points. complete story

Miami International Airport ranked 17th in the new survey.

Source: Orlando Sentinel - Scott Powers

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